BA
Balto
Real-time AI guidance for contact centre agents — coaching, QA, and compliance in one platform.
salespaid
About Balto

Balto is the AI workforce for the contact centre. It delivers a complete contact centre solution in a single licence, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights. Balto guides agents in real time during live calls, helping them say the right thing at the right moment.

Key Features
  • Real-time agent guidance
  • Automated QA scoring
  • Compliance monitoring
  • AI-powered coaching
  • Call notes automation
  • Performance insights dashboard
  • CRM integration
  • Script adherence tracking
  • Supervisor alerts
  • Omnichannel support
Use Cases
Contact centre quality assuranceReal-time sales coachingCompliance monitoringAgent onboarding accelerationCustomer satisfaction improvement

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