ChatBot (by Text, formerly LiveChat Group) is an AI-powered customer service platform that lets businesses build and deploy intelligent chatbots without any coding. It combines an AI agent that resolves customer queries automatically with live chat and a shared inbox ticketing system — giving SMEs enterprise-grade support automation at an accessible price point. The platform uses natural language processing to understand customer intent, learns from your existing help content, and can hand off to a human agent seamlessly when needed. ChatBot integrates with websites, Facebook Messenger, and mobile apps, and connects to tools like Shopify, WordPress, Slack, Zendesk, and Zapier. Trusted by 35,000+ brands including Toyota, Adobe, and Mercedes-Benz, ChatBot is particularly well-suited for SMEs that want to reduce support ticket volume, capture leads 24/7, and scale customer service without hiring additional staff.

• AI agent that resolves customer queries automatically using natural language understanding
• No-code chatbot builder with drag-and-drop flow editor and ready-made templates
• Live chat with human takeover — seamlessly escalate from bot to agent
• Shared inbox and ticketing system for managing all customer conversations
• Workflow automation with rules-based triggers and actions
• Multi-channel deployment: website widget, Facebook Messenger, and mobile apps
• AI Copilot with reply suggestions to help agents respond faster
• Knowledge base integration — train the AI on your existing help content
• Visitor tracking and customer segmentation
• Integrations with Shopify, WordPress, Slack, Zendesk, Zapier, and 100+ apps
• Multilingual support for global customer bases
• Analytics and reporting on chat volume, resolution rates, and agent performance