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Talkdesk
AI-powered cloud contact centre platform with Customer Experience Automation.
salesfreemium
About Talkdesk

Talkdesk is leading a new era in customer experience with Customer Experience Automation (CXA) — a platform designed to automate the full complexity of modern customer journeys. It combines AI, automation, and analytics to help contact centres deliver faster, more personalised service at scale.

Key Features
  • AI-powered CX automation
  • Omnichannel contact centre
  • Real-time agent assist
  • Automated quality management
  • Workforce management
  • Speech analytics
  • CRM integration
  • Virtual agent (IVA)
  • Customer journey analytics
  • Cloud-native architecture
Use Cases
Contact centre modernisationCustomer service automationAgent performance coachingOmnichannel customer supportCX analytics & reporting

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