ZC
Zoho CRM
AI-powered CRM platform for SMEs — manage leads, automate sales workflows, and close more deals
salesfreemiumAPI Available★ Partner
About Zoho CRM

Zoho CRM is a comprehensive, AI-powered customer relationship management platform used by 300,000+ businesses worldwide. Designed to scale from solo founders to enterprise teams, it combines lead and deal management, workflow automation, omnichannel communication, and Zia — Zoho's built-in AI assistant — to help SMEs sell smarter and faster. Features include email intelligence, journey orchestration, CPQ, canvas-style CRM customisation, and a free edition for up to 3 users. Paid plans start from US$14/user/month (Standard, billed annually) up to US$52/user/month (Ultimate), all with a free trial.

Key Features
  • AI sales assistant (Zia) for predictions and recommendations
  • Lead, contact, deal, and account management
  • Workflow automation and assignment rules
  • Email intelligence and tracking
  • Journey orchestration and pipeline management
  • CPQ (Configure, Price, Quote) on Professional+
  • Canvas drag-and-drop CRM customisation
  • Omnichannel communication (email, phone, social, live chat)
  • Advanced analytics and custom dashboards
  • Mobile CRM app (iOS and Android)
  • 900+ integrations including Google Workspace, Microsoft 365, Slack
  • Free edition for up to 3 users
Use Cases
SME sales pipeline management and deal trackingLead generation and nurturing automationCustomer relationship management for growing teamsSales forecasting and performance reportingReplacing spreadsheets with a scalable CRM

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Pricing
$14.00/month

Free plan for up to 3 users. Paid plans: Standard US$14/user/mo, Professional US$23/user/mo, Enterprise US$40/user/mo, Ultimate US$52/user/mo (billed annually). Monthly billing available at higher rates. 15-day free trial on all paid plans.

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Company
Zoho Corporation

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